GENERAL TERMS AND CONDITIONS

Domain www. garderoba .si is owned by Gajcom doo Garderoba is a brand and name of an online store for ordering uniquely print products, especially T-shirts, for personal and business gifts.

Company: Gajcom doo

Title: Pot heroja Trtnika 45, 1000 Ljubljana

activity: supply and printing of T-shirts and other promotional products – wholesale, own printing house and online store
we are taxpayers, id. VAT number: SI 11314532

registration number: 5786312000,

date of establishment: 3.5.1993

ORDERING METHODS:

– by phone 059012558

– e-mail: info @ garderoba .si

– online shop

ORDERING PROCESS IN THE ONLINE STORE:

1. Choose a design or. to order a unique one, choose the product on which you want to create your graphics and follow the instructions of the design tool.

2. Select the product color.

3. Select the size and enter the quantity and confirm the selection by pressing the button Add to cart.

4. You can view and edit the selected products at any time in the Shopping Cart tab.

5. When you want to complete the purchase, fill in the required fields in the basket in the first step “Overview”.

6. Select the delivery method or. takeover.

7. If you are buying as a registered user, the system always has information on past purchases, the status of the current order and invoices.

DATA STORAGE :

All data is stored in accordance with the GDPR and in the company in the usual way. Your order information will be stored in the e-commerce system. We permanently store all data that is legally required for the processing of the transaction. We only retain other information if you agree to it.
The contract (invoice) is sent by e-mail.
We will use your transaction processing data for transaction processing, order status notification and shipping.
You can find out more about the data protection policy at the end of the general terms and conditions.

ORDER PROCESS DEADLINE : Your order will be processed within 3 business days, usually within 24 hours.

IN STOCK : We always have in stock many different colors and sizes of quality T-shirts, which we print here to order. If we will not be able to deliver the ordered products, we will offer you an alternative or. extended the delivery period accordingly. We print exclusively to order, so exchanges and returns of products are not possible.

COLLECTION AND DELIVERY : We prepare printed products for collection (Monday to Friday from 7 am to 4.30 pm) or send them to you by courier within 2 to 15 working days, usually the next working day. We will deliver the products to the address you provided at the time of purchase. Your phone number will also be forwarded to the courier service to forward you a delivery message.

METHOD OF PAYMENT :

-Cards Visa / MasterCard / AMEX

-Paypal

-according to the estimate

-summary (extra charge, for orders over 1 piece this option is not enabled)

-with personal collection of cash / cards.

PRICES :

Regular prices in the online store are valid at the time of placing the order. If the price changes during the time of placing the order, we enable the buyer to buy at a price that is more favorable for him.

ONLINE PRICES:

Online prices apply to selected products that are currently current and we want to offer them at a particularly affordable price. Ordering products in the online campaign is possible exclusively through the online store.

VAT : We are taxpayers, all prices will be charged with 22% VAT. VAT is already included in the price shown.

If you are a taxpayer from the EU and have a valid VIES tax number, the online store will automatically check this and will not charge you VAT applicable to taxation in Slovenia. Slovenian VAT is not charged for orders from customers outside the EU (applies to legal and natural persons). VAT is not charged provided that Gajcom doo exports products.

ESSENTIAL PROPERTIES OF GOODS AND SERVICES:

We use quality products, which we print on with durable and ecological colors or. printing procedures.

Materials and manufacturing specialties are listed for each product separately. If a specific feature of the product you are interested in is not specifically listed, contact us.

In principle, we choose tested manufacturers, but there may be some deviations in the products. Example: the color of products may vary from batch to batch and the size charts are for information only. Manufacturers reserve the right to a 10% variation in product sizes.

The images are symbolic and copyrighted.

WARRANTY :

All products are of high quality. If you come across a defective product, you can return it in person or by regular mail. We will repair or replace the product at our expense.

Complaints: We accept complaints upon submission of the complained goods in full and an invoice. The deadline for filing a complaint is 8 days. The deadline for the return of advertised products is 30 days from the issuance of the invoice.

COMPLAINTS :

We accept complaints only upon submission of the complained goods in full, and the invoice. The goods must not be used, washed or worn. The deadline for filing a complaint is 8 days, and the deadline for returning the complained products is 30 days from the issuance of the invoice.

CONTRACT WITHDRAWAL:

The contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an e-mail confirming receipt of the order). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The bidder has the option of withdrawing from the contract with the client only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is defined as the essential characteristics of the object and all errors that are considered decisive according to traffic customs or the intention of the customers and which the provider would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

The concluded contract (order or invoice) between the buyer and the seller is in electronic form at the headquarters of Gajcom doo The concluded contract (order) is available to registered buyers in electronic form in the user profile (My account). The buyer can also obtain a copy of the contract by requesting an e-mail to the address info @ garderoba .si .

By confirming these general terms and conditions, you agree that withdrawal from the contract after a confirmed order is no longer possible. In the case of a small order of print products in accordance with Article 43c, 5. point 2. paragraph, the customer has no right to withdraw from the contract, as all products from our online store are made according to the exact instructions of each customer and are tailored to his needs. Due to their specificity and nature, such items are not suitable for return. When ordering products, be careful to order the correct sizes.

GDPR

At Gajcom, we handle your data very carefully and responsibly. We process data in accordance with current legislation and ensure a secure user experience.

The European Union has adopted the General Data Protection Regulation, better known by the acronym GDPR. The regulation brings some innovations in the field of processing and use of personal data. We are at your disposal for more questions – send us yours here GDPR issue.

DELAY :

We reserve the right to change the offer and prices without prior notice, to errors in the online store and to reject the order.

POSSIBILITY OF OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Gajcom doo, which as a provider of goods and services enables online trade in Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers online HERE .

In the event of a dispute, the competent court is the court in Ljubljana, whereby Slovenian law applies.

Personal data protection policy

1) On the personal data protection policy in the company Gajcom doo

With this document we want to communicate in the simplest possible way how in the company Gajcom doo, Pot heroja Trtnika 45, 1000 Ljubljana (hereinafter: Gajcom) we collect, store and process personal data and manage the rights of individuals in the field of personal data protection (GDPR). ).

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (hereinafter the General Data Protection Regulation), the following information is covered:

 contact information of the company and the data protection officer,
 the purpose , basis and types of processing of different types of personal data of individuals , including profiling of personal data of individuals ,
 transmission of data to third parties and to third countries,
 retention time of individual types of personal data,
 the rights of individuals with regard to the processing of personal data,
 the right to lodge a complaint regarding the processing of personal data.

Where appropriate, the provisions relating to individuals shall also apply to issues of secrecy and confidentiality of communications of users who are legal entities.

2) The controller and the data protection officer

The controller of personal data of individuals processed in accordance with the Personal Data Protection Policy is Gajcom doo Gajcom doo has not appointed a special authorized person for data protection, but we are available for additional questions in this regard at the e-mail address info@gajcom.si .

3) Purposes of processing and bases for data processing

Processing on the basis of a contract or. p osla – Gajcom doo stores and processes personal data of individuals to fulfill their obligations under the contractual relationship, this includes order processing, communication with the customer in the order processing process, invoicing, notification of order status and delivery of services and goods.

Data of individuals ordering online is stored in the online store database, and data of individuals shopping via e-mail is stored in the accounting system. We use the data of customers who physically order in the store for the purposes of order processing and delivery of goods or. services.

Retention of personal data

We store personal data about individuals for legitimate business interests (issuing invoices, guarantees, records for possible counterfeiting) for an indefinite period of time.

Processing of personal data on the basis of law

According to the General Data Protection Regulation, direct marketing is also a legitimate interest. For the purposes of direct marketing, Gajcom may also, without consent, create profiles of individuals on the basis of basic information about past orders, expressed interest or lack of interest in certain services or goods. Such basic profiling will never include traffic data or the content of electronic communications services. An individual may object to the said processing or. In every message he receives from Gajcom doo, he has the possibility to request unsubscription from an individual set of notifications or until the afternoon deletion (deletion of legally defined data related to the business contract is not possible when we have to keep data for business or reasons of protection individual rights)

Based on a legitimate interest, Gajcom doo may contact individuals for the purpose of determining their satisfaction with the services or user experience, even in cases where this is not strictly necessary for the performance of the contract. Due to the balance of this interest with the interests of the individual, Gajcom does not contact again those individuals who objected to this.

Processing on the basis of consent for the processing of personal data:

Data processing may be based on the consent given by the individual to Gajcom doo Consent may, for example, relate to informing about the offer and services, preparing an offer tailored to the individual’s user habits or providing value-added services. The notification is carried out through channels selected in the consent of the individual (natural person or authorized person of the legal entity).

The data subject may at any time withdraw or change his / her consent in the same way as the consent was given or in another way as defined by Gajcom doo , whereby Gajcom doo reserves the right to identify the customer. The change of consent can, among other things, be arranged through online store, via contact e-mail or at the headquarters of Gajcom doo. Withdrawal or change of consent refers only to data processed on the basis of consent. The last consent given is valid p individual received by Gajcom. Possibility of revoking consent ne represents the right of withdrawal in the business relationship of an individual with Gajc doo

Where consent involves direct marketing based on an individual’s profile, Gajcom may perform individual profiling based on past purchases.

Data for which consent has been given shall be processed for an indefinite period in the absence of revocation.

4) Transmission of data to third parties and transmission of data to third countries (countries not members of the European Union or the European Economic Area)

Gajcom provides personal data on customers related to the legal obligation to external accounting, which currently has a business cooperation agreement with Gajcom doo All data are recorded in the business system, which allows the issuance of tax certified invoices and collects all customer data customers and potential customers who came into contact with Gajcom doo The data is kept by the company with which Gajcom doo has concluded a business cooperation agreement in connection with the management and processing of management documents. Gajcom does not pass on data to other third parties or to third countries.

5) Term of retention of personal data

Data on issued invoices and related contact data on individuals shall be kept for the purpose of fulfilling contractual obligations until full payment of the service or at least until the expiration of the statute of limitations in relation to an individual claim, which may by law amount to one to five years. The invoices shall be kept for 10 years after the end of the year to which the invoice relates, in accordance with the law governing value added tax.

6) Rights of individuals with regard to the processing of personal data

Gajcom doo guarantees individuals the exercise of their rights without undue delay and in any case within one month of receiving the request.

Gajcom doo accepts requests regarding the rights of individuals to the e – mail address info@gajcom.si or by mail to the address Gajcom doo, Pot heroja Trtnika 45, 1000 Ljubljana. an individual may also submit a request to headquarters of Gajcom doo

Where the data subject submits the request by electronic means, the information shall, where possible, generally be provided by electronic means, unless the data subject requests otherwise.

When there is a justified doubt regarding the identity of an individual who submits a request in relation to any of his rights, Gajcom doo may request the provision of additional information necessary to confirm the identity of the data subject.

Gajcom doo grants individuals the following rights in relation to the processing of personal data:

the right of access to data,
the right to rectify data,
the right to have data erased (“right to be forgotten”),

the right to restrict the processing of data,
the right to data portability,

the right to object

Right of access to data

The data subject has the right to obtain information from Gajcom doo as to whether personal data are being processed in relation to him and, where applicable, access to personal data and additional information relating to the processing of personal data, which include:

purposes of processing;
types of personal data;
users or categories of users to whom personal data have been or will be disclosed, in particular users in third countries or international organizations;
where possible, the envisaged period of retention of personal data or, if that is not possible, the criteria used to determine that period;
the existence of a right to require the controller to correct or delete personal data or to restrict the processing of personal data in relation to the data subject, or the existence of a right of objection to such processing;
the right to lodge a complaint with the supervisory authority;
where personal data are not collected from an individual, all available information regarding their source;
the existence of automated decision-making, including profiling, and meaningful information on the reasons for it, as well as the significance and foreseeable consequences of such processing for the individual .
At the request of an individual, Gajcom doo provides a copy of his / her personal data being processed.

Right of correction

The data subject has the right to have Gajcom doo correct inaccurate personal data concerning him / her without undue delay. The data subject has the right to complete incomplete personal data, including the submission of a supplementary statement, taking into account the purposes of the processing.

Right of erasure (“right of oblivion”)

The data subject has the right to have Gajcom delete personal data relating to him or her without undue delay, and has the obligation to delete personal data without undue delay:

where personal data are no longer required for the purposes for which they were collected or otherwise processed;
however, where an individual revokes consent which is the basis for the processing of data, there is no other legal basis for the processing;
when an individual objects to the processing on the basis of a legitimate interest of Gajcom doo, there are no overriding legal reasons for their processing;
when an individual objects to processing for the purposes of direct marketing;
where personal data must be deleted in order to fulfill a legal obligation in accordance with EU law or the Slovenian legal order; in the case of information relating to the provision of information society services incorrectly collected from a child who is unable to provide such information in accordance with applicable law.
In the case of directory or otherwise published data, it shall take reasonable steps, including technical measures, to inform the controllers of the personal data that the data subject shall request them to delete any links to such personal data or their copies.

Right to limit processing

The data subject has the right to limit the processing where:

– the individual disputes the accuracy of the data, for a period that allows the controller to verify the accuracy of personal data;
the processing is illegal and the individual opposes the erasure of personal data and instead requests that their use be restricted;

– no longer needs personal data for the purposes of processing, but the data subject needs them to assert, enforce or defend legal claims;

– the individual has lodged an objection to the processing until it has been verified that the controller’s legitimate reasons outweigh the data subject’s reasons.

The right to data portability

Gajcom doo does not provide personal data to third parties even at the request of an individual.

Right to contract

The data subject has the right to object to the processing of personal data at any time, for reasons related to his or her special situation, if it is based on legitimate interests pursued by a third party. ceases to process personal data, unless it proves compelling reasons for processing that outweigh the interests, rights and freedoms of the data subject, or for asserting, enforcing or defending legal claims. Where personal data are processed for the purposes of direct marketing, the individual has the right to object at any time to the processing of personal data concerning him for the purposes of such marketing, including profiling, in so far as it relates to such direct marketing. To the extent that direct marketing is based on consent, the right to object may be exercised by revoking the personal consent given.

The right to lodge a complaint regarding the processing of personal data

Pan individual may file a possible complaint regarding the processing of personal data gives Gajcom doo the published contact information. Also, every data subject has the right to lodge a complaint directly with the Information Commissioner if he / she considers that the processing of personal data in relation to him / her violates Slovenian or EU regulations in the field of personal data protection.

If the individual has exercised the right of access to data and, after receiving the decision, considers that the personal data received is not the personal data requested or that he has not received all the requested personal data, he may submit a reasoned explanation to the Information Commissioner. appeal to Gajcom doo Within 15 days. Gajcom doo must decide on the appeal as a new request within five working days.

Validity of the policy

This policy has been published and will enter into force on 25. 5. 2018, date of last revision 24.3.2022.