All orders can be collected in person at Gajcom d.o.o., Pot heroja Trtnika 45, Ljubljana – Vevče.
We are located next to Papirnica Vevče. There are three parking spaces reserved for our customers on the right-hand side by the fence in front of the building. The entrance is up the blue stairs on the right side of the building.
Pickup hours: Monday to Friday, 7:00 am to 4:30 pm.
How quickly will I receive my order?
We print Monday to Friday from 7:00 am to 3:00 pm, and orders can be collected until 4:30 pm.
As a rule, we prepare orders for local pickup or send them by post on the next business day after receiving your order, and sometimes even on the same day. We ship with Pošta Slovenije, which delivers very quickly throughout Slovenia.
If any of the products you ordered are unexpectedly out of stock, we will let you know and offer an alternative solution.
For special requests, simply call or email us.
When completing your order, enter your details and confirm that you would like us to save them – this will create an account in our online shop. You can change your details at any time. In your Account, you can also cancel an order (as long as it has not yet been processed by us) and place a new one.
How do I change my shipping address?
When completing your purchase, enter your shipping address. If your shipping address differs from your billing address or you would like us to send this order to a different address, simply click Select another address and enter it. If you have already placed your order and would like to change the shipping address afterwards, you can do so in your Account (as long as the order has not yet been processed by us).
How can I track the status of my order?
You can track the status of your orders in your Account. You will also receive an automatic email when we receive your order and when it is shipped. If we need any additional information from you, we will contact you by email or phone. You can also always reach us through these channels with any questions.
Will you save my payment card details?
Only the essential payment card details required to process the payment will be saved. The system only shows administrators with access to the payment system part of your payment card number, preventing misuse. Security codes are also not stored in our system. With additional two-step transaction verification, your online purchase is even more secure. If you would like your card details to be saved in your Account, you can confirm this – the next time you place an order, the online shop will offer the payment method you used most recently at checkout. However, you will still need to enter the security code and confirm the payment with two-step verification.
Our company is VAT registered, so all prices in the www.garderoba.si online shop already include 22% VAT.
We ship to all EU countries and most other countries worldwide. If you are ordering from abroad and cannot select your country when choosing an address, please email us at info@garderoba.si and we will try to help you.
Will all ordered products arrive in one package?
We usually ship products from a single order at the same time and in one package. In the event of a partial delivery or a different shipping method, we will inform you.
All products are printed to order, so unfortunately returns are not possible.
Before completing your purchase, please make sure you have ordered the correct products and, above all, the right size. If you need advice, please let us know.
We make mistakes sometimes too. If we sent you the wrong parcel or the wrong products, please call us on 0590 12 558 or email us at info@garderoba.si. We will sort everything out in the easiest way possible for you.
I received a damaged or incorrectly printed product
We are sorry this happened. Please let us know what was wrong by phone on 0590 12 558 or by email at info@garderoba.si. We also kindly ask you to photograph the damaged or incorrectly printed products and send the photos to us by email. We will offer you the solution that is most convenient for you.
How can I contact you when I need help?
We are available by phone on 0590 12 558 from Monday to Friday.
You can also always email us at info@garderoba.si, and we usually reply within two hours (Monday to Friday, 7:00 am to 4:30 pm).
What should I do if I entered the wrong delivery address?
If you made a mistake in your order, please let us know as soon as possible. You can change the address in your Account or reply to the order confirmation email you received. Let us know what you would like to change and we will take care of it. We will take all changes communicated in time into account.
Can I change or cancel an already confirmed order?
If you wish to cancel your order, please let us know as soon as possible by replying to our confirmation email or calling us on 0590 12 558 (Monday to Friday, 7:00 am to 3:00 pm). If we have not printed your order yet, we can still cancel it.
Can I order products that are not in stock?
All products are printed to order, and it is rare that we do not have something in stock. In any case, you can order products that are currently out of stock. We will let you know how quickly we can supply them – we can always find an alternative.
What kind of T-shirts do you offer?
Our classic T-shirt is the Sol’s Imperial. It is always available in unisex (men’s) and women’s fits.
We chose this T-shirt because it has a highly wearable fit for both men and women. The sleeves are just the right length, the T-shirt length is just right, and the neckline is comfortable to wear: it fits nicely without feeling restrictive.
The T-shirt feels soft to the touch, yet is substantial enough for high-quality printing.
In an internal survey we conducted a few years ago, we offered several T-shirt models with the same print for friends and customers to test. The Imperial T-shirt proved to be the best from several perspectives. It has everything our customers want.
Accordion Content
Is the print on T-shirts a sticker?
No, we print directly onto the fabric.
For special effects such as glitter or reflective printing, we use a special film that is wash-resistant and does not feel uncomfortable on the T-shirt.
Can you print a photo on a T-shirt?
Of course. Colours are vibrant, and we can accurately print photos and more complex designs.
Can you print colours according to the Pantone scale?
We can get very close to your desired Pantone shades. If we are talking about one or two T-shirts, customers are very satisfied with our colour match. When you need an exact Pantone colour match, Pantone scale, we can arrange this for larger print quantities.
The print is elastic. Even when printing on T-shirts with elastane, it feels very pleasant to the touch and will not crack.
Why does the print sometimes crack?
After prolonged use and repeated washing and drying, you may sometimes notice cracks in our prints (but not always, as this depends mainly on how the T-shirts are cared for). These cracks are evenly distributed across the entire print. This happens because the T-shirt is repeatedly exposed to temperature changes during washing and drying. Due to these temperature differences, the ink gradually loses its elasticity, which can cause cracks in certain areas. This occurs where there is a “gap” in the fabric, between two threads, where the ink is effectively “suspended in the air”. This usually appears across the entire print – which means the print is of very high quality. However, nothing lasts forever. This “cracking” of the print does not mean that the T-shirt can no longer be worn – the colours remain vibrant and nothing has peeled off, so the T-shirt still looks great and can be worn for a long time.
To extend the life of your T-shirt and print, wash T-shirts inside out at temperatures of up to 40°C, air dry them, and do not iron directly over the print.
For any further questions, please visit the page FAQ – Frequently Asked Questions!
Send us an email at info@garderoba.si
